Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies the occurrence of a visit by a Service Provider or CDS Employee, as defined in Chapter 8.7.2 of the UMCM, to provide certain services to a member. The EVV system documents the following:
Visit the complete list of programs and services required to use EVV beginning January 1, 2021 and programs and services currently required to use EVV.
Click here to learn more about EVV.
STAR Kids providers that provide the following services:
When an attendant provides services to a client in the home or the community, the attendant must use one of three approved EVV time recording methods to clock in when services begin and clock out when services end. Below is an example of how the attendant would use each approved EVV time recording method.
The attendant arrives at the home, using the EVV vendor system approved mobile app clocks in before starting services. The attendant can then begin providing services. When the visit is complete, the attendant clocks out using the mobile app.
The attendant arrives at the home and before starting services, uses the client's landline phone to call a toll-free number, issued by the EVV vendor, to clock in. The attendant may be prompted to enter their EVV ID or other identifying data elements, depending on the EVV vendor's system. The attendant follows this same process when clocking out.
The attendant arrives at the home and before starting services, locates the placement of an alternative device in the home and writes down the numeric code displayed on the device. The attendant can then begin providing services. When the visit is complete, the attendant writes down a second numeric code displayed on the device. The attendant then calls a toll-free number, issued by the EVV vendor, and enters the first numeric code for clocking in and enters the second numeric code for clocking out. The numeric codes displayed on the alternative device are like electronic time stamps, capturing the date and time of the visit.
How do I get started with EVV?
CCHP will deny any EVV claims billed in Date Span.
If you have any questions please call Provider Services at 1-800-243-3312 or STAR Kids Customer Care Department at 844-843-0004 Monday through Friday from 8 a.m. to 5 p.m.