Welcome to claim submission services! We encourage providers to access our electronic transaction services such as Electronic Fund Transfer (EFT), Electronic Remittance Advice (ERA) and electronic claims submission. We are committed to helping our providers maximize the use of online tools and increase efficiencies. Please review the information below for details on accessing each of these services.
We're pleased to partner with Availity to provide a secure platform where providers can submit single claim submissions at no cost. Follow the links below to register and login to the Availity portal. For questions, call Availity client services at 1-800-282-4548.
Electronic Filing Guidelines
Chip Payor ID is CCHP1 and Star/Star Kids Payor ID is CCHP9.
Enjoy the benefits of decreased data errors and improved cash flow by signing up for EFT. Log in to the Secure Provider Portal and select Customer Service Request to submit an Electronic Funds Transfer New Request or an Electronic Funds Transfer Change Request. Please view our Electronic Funds Transfer and Electronic Remittance Advice presentation for additional guidance.
Following EFT enrollment, providers should enroll with Availity to receive ERA. Go to Availity and register for provider portal access if you do not already have an account. Log in to your Availity account to request ERA enrollment. Contact Availity client services at 1-800-282-4548 for assistance.
Cook Children's Health Plan is taking steps to improve the speed and accuracy in processing paper claims. While we highly encourage electronic claim submissions, should you find that you can only submit a claim on paper, please follow these tips found here.
Information about submitting a claim appeal here.
Notification of other health insurance here.