You have the right to respect and dignity, including freedom from abuse, neglect, and exploitation. Click the below sections to view information on reporting abuse and fraud.
Abuse is mental, emotional, physical or sexual injury, or failure to prevent such injury.
Neglect results in starvation, dehydration, overmedicating or under medicating, unsanitary living conditions, etc. Neglect also includes lack of heat, running water, electricity, medical care and personal hygiene.
Exploitation is misusing the resources of another person for personal or monetary gain. This includes taking Social Security or SSI (Supplemental Security Income) checks, abusing a joint checking account and taking property and other resources.
The law requires that you report suspected abuse, neglect or exploitation, including unapproved use of restraints or isolation that is committed by a provider.
Call 9-1-1 for life-threatening or emergency situations.
Report by Phone (non-emergency)
24 hours a days, 7 days a week, toll-free
Report to the Department of Aging and Disability Services (DADS) by calling 1-800-647-7418 if the person being abused, neglected or exploited lives in, or receives services from a:
Suspected abuse, neglect or exploitation by a HCSSA must also be reported to the Department of Family and Protective Services (DFPS).
Report all other suspected abuse, neglect or exploitation to DFPS by calling 1-800-252-5400.
Go to https://txabusehotline.org. This is a secure website. You will need to create a password-protected account and profile.
When reporting abuse, neglect or exploitation, it is helpful to have the names, ages, addresses and phone number of everyone involved.
Let us know if you think a doctor, dentist, pharmacist at a drug store, other health care providers or a person getting benefits is doing something wrong. Doing something wrong could be waste, abuse or fraud, which is against the law. For example, tell us if you think someone is:
To report waste, abuse or fraud, choose one of the following:
When reporting about a provider (a doctor, dentist, counselor, etc.) include:
When reporting about someone who gets benefits, include: