Member Information

We care about you

Already a Member? Then you are in the right place to find information on your benefits, doctors and health care providers. Our goal is to help you and your family stay healthy.

Not a Member, but interested in becoming one? You can apply here or learn about our Member benefits and added value services.

File a complaint

If you get benefits through Medicaid's STAR or STAR Kids program, call your medical or dental plan first. If you don't get the help you need there, you should do one of the following:

• Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).
• Online: https://hhs.texas.gov/about-hhs/your-rights/hhs-office-ombudsman
• Mail: Texas Health and Human Services Commission

  Office of Obudsman, MC H-700
  P.O. Box 13247
  Austin TX 78711-3247

• Fax: 1-888-780-8099 (Toll-Free)

Click Here to View the Member Complaint "How to" Flyer

Prior Authorization 

For more information about Prior Authorizations please click here.

If you have questions or comments call Member Services at 1-800-964-2247.

We can also help you if you need help understanding or reading your Member handbook.