Skip Ribbon Commands
Skip to main content

Member Benefits

STAR (Medicaid) offers many benefits:

  • Choice of doctors
  • Regular checkups and office visits
  • Medical Specialists
  • Dentist visits, cleanings, and fillings (under the age of 21)
  • Eye exams and glasses
  • Choice of doctors, regular checkups, and office visits
  • Prescription drugs and medical supplies
  • Access to medical specialists and mental health care
  • Hospital care and services
  • X-rays, and lab tests
  • Treatment of special health needs
  • Treatment of pre-existing conditions
  • Services for pregnant moms

STAR Members under Cook Children's Health Plan receive additional free benefits:

  • 24/7 Nurse Advice Line
  • Incentive for Prenatal and Postnatal visits
  • School and sports physicals
  • Enhanced vision benefit
  • Texas Health Steps exam incentives
  • Annual exam incentive
  • Incentives for diabetic STAR members
  • One bathtub kneeling pad per household to prevent drowning during bath time
  • Prepared childbirth classes
  • Prenatal dental benefit
  • For more information about these services, see the Value Added Services section or call our Member Services Department at 1-800-964-2247.

STAR (Medicaid)

Non Emergency Medical Transportation (NEMT) - Access2Care

If you need a ride to a doctor's appointment, Access2Care provides Medicaid-eligible members a cost-effective means of transportation.

  • Call Access2Care if you need a ride to your doctor.
  • Contact them at least 48 hours before your doctor visit.
  • If you are under 18 you may need to travel with an adult.

Ride Setup, Reservations: 1-844-572-8195 (toll free), Monday to Friday, 8 a.m. to 5 p.m.
Ride Assist, Complaints: 1-844-572-8195 (toll free), 24/7
TTY: 7-1-1, 24/7

Texas Health Steps

Texas Health Steps is a Medicaid program that provides free medical and dental checkups to infants, children, teens and young adults up to the age of 21.

It is very important that you keep all your appointments so that your child can stay healthy.

Services offered by Texas Health Steps are:

  • medical and dental check-ups
  • medical check-ups that include eye and hearing screenings
  • lab tests and shots
  • case management for children with special health needs
  • new eyeglasses and repair or replacement if lost or broken
  • prescriptions
  • hearing aids and repair and replacement

Texas Health Steps will send you a letter when your child is due for a medical or dental checkup. Cook Children's Health Plan Outreach may also call you to remind you when it is time for a checkup.

If you need assistance in scheduling an appointment for a Texas Health Steps check-up call 1-800-967-2247 and ask for the OUTREACH department. They can answer questions and help you set up an appointment.

Migrant Farm Workers

Cook Children's Health Plan would like to help any member that's family is a migrant worker. You can get your Texas Health Steps checkup before it is due if you are leaving the area for work. Please let us know if you are a migrant farm worker family.

A migrant worker is a person who works on farms, in fields, or as a food packer during certain times of the year. Migrant workers move to different places to follow the crops.

CCHP can also help you get the health care services you need. Please call Member Services at 1-800-964-2247 for help with these benefits.