Helpful information and resources for our Members
If you or a family member need to renew your Medicaid/CHIP benefits, please contact 211 for a renewal packet or you may call member services at: 1-800-964-2247 or our local line at 682-885-2247 for assistance from one of our member services representatives. Thank you for being a Cook Children's Health Plan member.
Non Emergency Medical Transportation (NEMT) - Access2Care
Effective June 1st, 2021, Cook Children's Health Plan will work with Access2Care to help provide you with NEMT services. Access2Care will provide transportation to non emergency health care appointments for Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places you get Medicaid services.
You can call Access2Care at 1-844-572-8195 (TTY: 7-1-1) to schedule a ride. Or, if you have questions about this service you may also call our Member Services department at 1-800-964-2247.
January 05, 2021
Protect yourself from COVID
COVID-19 can spread between people who are in close contact. It spreads through small particles produced when an infected person coughs, talks or breathes. Being indoor with poor circulation increases your risk of getting COVID.
To prevent infection and to slow transmission of COVID-19, do the following:
- Wash your hands regularly with soap and water. You can also clean them with alcohol-based hand rub.
- Wear a mask.
- Practice social distancing.
- Avoid touching your face.
- Cover your mouth and nose when coughing or sneezing.
- Stay home if you don’t feel well.
- Avoid unnecessary travel.
- Stay away from large groups of people.
For more information about COVID-19 visit cookchildrens.org/coronavirus.
Electronic Visit Verification (EVV)
EVV Policy Training for CDS Employers Now Available in Spanish
The computer-based training course, Initial EVV Policy Training for CDS Employers, is available in Spanish on the HHS Learning Portal.
To translate the HHS Learning Portal to Spanish, select Español from the drop-down menu in the upper left-hand corner of the webpage.
The policy training is tailored to the selection on Form 1722, Employer Selection for Electronic Visit Verification Responsibilities.
Registrants are not required to complete the Form 1722 Pre-Course Survey.
Follow the instructions throughout the course to complete and receive certification.
Email the HHSC EVV Mailbox for questions about EVV policy training.
EVV Policy Training for CDS Employees on Jan. 29
Evaluation of New Technologies
CCHP follows changes and advances in health care by reviewing new treatments, medicines, procedures and devices. This is also called “new technology.” The state (Medicaid and Texas Health and Human Services) also follows advancements and is always making adjustments to Medicaid covered services and communicating this with all Health Plans.
CCHP assesses new technology to be sure members have access to safe and effective care but, also, that medical necessity has been shown for the new technology and that alternative, existing technology is not meeting or cannot meet the current medical needs of the member. Requests to review a new technology may come from a member, requesting practitioner or other staff.
Sources for reviews for medical necessity of the new technologies can include literature searches, governmental (including FDA) recommendations, CCHP’s internal specialty consultants and/or outside medical experts, national professional organizations’ guidelines, our accepted medical screening criteria sources, among others.