Electronic Visit Verification
Announcement of Electronic Visit Verification Vendors Posted December 31 2019
Electronic Visit Verification Vendor Selection Policy Revised Posted December 31 2019
Electronic Visit Verification Vendor Transfer Policy Revised Posted December 31 2019
EVV Updates - December 2019 Posted December 4 2019
EVV Portal Enhancements Available November 22,2019 Posted November 20 2019
New EVV Training Materials Now Available Posted November 11, 2019
EVV Visit Maintenance Timeframe Extended for Visits with Dates of Service Sept 1, 2019 - Oct 31, 2019 Posted October 28, 2019
Electronic Visit Verification Billing Policy Effective September 1, 2019
Save the Date for FMSA Annual Training on October 21 2019 Posted October 9 2019
Information Related to Sept 1. EVV Changes: Known Issues and Common Troubleshooting Questions Posted September 15 2019
EVV Training Updates Posted September 12 2019
CMS has Approved HHSC’s Request to Delay the EVV Start Date Posted September 12 2019
Updated EVV Service Bill Codes Table Available Posted September 9 2019
EVV Tool Kit - Module 15 Posted September 5 2019
EDI Companion Guides for LTSS EVV-Relevant Claim Submission Guidelines
What is Electronic Visit Verification?
Electronic Visit Verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant time sheets.
The 21st Century Cures Act Section 12006, is a federal law requiring all states to use Electronic Visit Verification for Medicaid personal care services and home health services. States must implement EVV or risk a loss of Medicaid matching dollars:
- Personal care services must start by January 1, 2020
- Home health services must start by January 1, 2023
View the complete list of programs and services required to use EVV beginning January 1, 2020 and programs and services currently required to use EVV.
Click here to learn more about EVV.
Which Providers must use EVV?
STAR Kids providers that provide the following services:
- Personal care services
- In-home respite services
- Flexible family support services
- Community First Choice - Personal assistance services and habilitation
EVV is optional for members who have selected the Consumer Directed Services option or the Service Responsibility Option until 01/01/2020.
How does EVV work?
When an attendant provides services to a client in the home or the community, the attendant must use one of three approved EVV time recording methods to clock in when services begin and clock out when services end. Below is an example of how the attendant would use each approved EVV time recording method.
The attendant arrives at the home, using the EVV Vendor system approved mobile app clocks in before starting services. The attendant can then begin providing services. When the visit is complete, the attendant clocks out using the mobile app.
Home Landline Telephone
The attendant arrives at the home and before starting services, uses the client’s landline phone to call a toll-free number, issued by the EVV vendor, to clock in. The attendant may be prompted to enter their EVV ID or other identifying data elements, depending on the EVV vendor’s system. The attendant follows this same process when clocking out.
The attendant arrives at the home and before starting services, locates the placement of an alternative device in the home and writes down the numeric code displayed on the device. The attendant can then begin providing services. When the visit is complete, the attendant writes down a second numeric code displayed on the device. The attendant then calls a toll-free number, issued by the EVV vendor, and enters the first numeric code for clocking in and enters the second numeric code for clocking out. The numeric codes displayed on the alternative device are like electronic time stamps, capturing the date and time of the visit.
How do I get started with EVV?
- Research HHSC approved EVV Vendors
Select an HHSC approved EVV Vendor
The Provider’s signature authority and, if applicable the provider EVV system administrator must complete, sign and date the EVV Provider Onboarding Form located on the EVV vendor’s website
Submit the accurate and completed form directly to the selected EVV vendor via email, fax or electronically
The selected EVV vendor will contact the signature authority and the Provider EVV system administrator via email with an acknowledgement statement within one business day from receipt of the EVV Provider Onboarding Form
If the form is complete, the EVV vendor will contact the Provider EVV system administrator within five business days of receipt of the completed form to initiate the EVV provider onboarding process and schedule an appointment
All required EVV system trainings must be completed prior to the appointment
Additional users who will be given access to the EVV vendor system will also be required to complete the EVV vendor system training prior to gaining access
- DataLogic (VESTA) Software
All EVV-Relevant Claims Must be Submitted to TMHP starting September 1, 2019
New EVV Claims Matching Process and EVV Portal Access
EVV Claims Submission Requirements for MCO Only Enrolled Providers Currently Required to Use EVV
CCHP will deny any EVV claims billed in Date Span.
TMHP Electronic Visit Verification
HHSC Electronic Visit Verification
EVV Reason Codes
EVV Service Bill Codes Table
Policy and Compliance-EVV Compliance Plan
Forms and Handbooks-Visit Maintenance Unlock Request
Forms and Handbooks-EVV Rights and Responsibilities-English
Forms and Handbooks-EVV Rights and Responsibilities-Spanish
Who do I call for questions?
EVV Contact Matrix
CCHP Provider Support Services: 888-243-3312
If you have any questions please call Provider Services at 1-888-243-3312 Monday through Friday from 8 a.m. to 5 p.m. or
Contact us here