Skip Ribbon Commands
Skip to main content

Electronic Visit Verification

EVV Compliance Oversite Review Statistics Posted May 26 2020

EVV Proprietary System Updates

Annual EVV Training Webinar for Current EVV Users on November 13 2020

EVV Policy Updates Effective November 1 2020

Electronic Verification Methods Policy November 1, 2020

Existing EVV Users: Temporary EVV Policies for COVID-19 Extended to November 30 2020

EVV Portal and Training Updates on October 29 2020

Comments on proposed rules for electronic visit verification due October 19 2020

Updated EVV Service Bill Codes Table Effective October 1 2020

EVV Revised Policies Effective October 1 2020

EVV Visit Transaction Rejection Errors Guide Now Available Posted September 14 2020

Existing EVV Users: Best Practices for Temporary EVV Policies for COVID-19 Posted September 15 2020

EVV Portal and TexMedConnect Improvements and Training Updates Available Posted August 28 2020

EVV New and Updated Policies Effective August 1 2020 Posted August 19 2020

Existing EVV Users: Temporary Policies for COVID-19 Extended to October 23 2020 Posted August 7 2020

Temporary EVV Policies for Novel Coronavirus (COVID-19) Posted June 29 2020

EVV Portal Improvements and Training Updates Available Posted June 29 2020

Electronic Visit Verification (EVV) Compliance Oversight Reviews Start Date Posted June 3 2020

EVV Proprietary Systems: New Approval Process Coming Soon Posted May 6 2020

EVV Portal Improvements Now Available Posted April 24 2020

HHSC EVV Last Visit Maintenance Data Policy Effective January 1 2020

HHSC EVV Proprietary Systems Policy Effective February 1 2020

HHSC EVV Vendor Transfer Policy Revised Effective January 1 2020

EVV Rights and Responsibilities

New EVV Proprietary System Onboarding Documents Now Available Posted February 17 2020

February 1, 2020 Updates to EVV Portal Standard Reports and TexMedConnect Posted January 31 2020

EVV Tool Kit Modules 1-17 Posted January 29 2020

Electronic Visit Verification Billing Policy Effective September 1, 2019

EDI Companion Guides for LTSS EVV-Relevant Claim Submission Guidelines

New and Revised EVV Policies Effective September 1, 2019

Cures Act

Cures Act EVV practice period extended through December 31​

Information Letter 20-47 Clarification of Electronic Visit Verification Requirements​

EVV Policy Training for CDS Employers on December 11 2020​

Cures act EVV: CDS employer EVV training on October 16 2020

Cures Act EVV: CDS and SRO Managed Care EVV Claims Must be Submitted to TMHP

EVV Cures Act Training for FMSAs October 13-14 2020

Practice Period Update and Important Dates Posted September 11 2020

Cures Act EVV: Prepare to Submit CDS and SRO Managed Care EVV Claims to TMHP Posted August 17 2020

Cures Act EVV: Prepare to Submit CDS and SRO Managed Care EVV Claims to TMHP Posted August 7 2020

EVV Guidance for FMSAs and Notice for Consumer Directed Services (CDS) Employers Effective June 26 2020 Posted August 5 2020

Update to Cures Act EVV: The EVV Practice Period Begins July 1 Posted June 27 2020

Updated EVV Service Bill Codes Table and Cures Act EVV Practice Period Posted June 16 2020

Updated Timeline for Cures Act EVV Expansion Posted June 3 2020

Cures Act EVV: The EVV Practice Period Begins July 1 Posted May 22 2020

Cures Act EVV HHSC will Assign EVV Vendors to Program Providers who do not Choose One by May 1 Posted April 16 2020

Cures Act EVV: New May 1 Deadline to Select an EVV System and Begin the Onboarding Process Posted March 23 2020

HHSC EVV Vendor Selection for Cures Act EVV Expansion Temp Policy Effective January 1 2020

Reminder April 1 2020 Deadline to Select an EVV System

Due April 1 Select an EVV Vendor System or EVV Proprietary System Posted February 18 2020

Cures Act April 1 Deadline to Select and EVV Vendor or EVV Proprietary System Posted January 31 2020

CMS has Approved HHSC’s Request to Delay the EVV Start Date Posted September 12 2019

What is Electronic Visit Verification?

Electronic Visit Verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant time sheets.

The 21st Century Cures Act Section 12006, is a federal law requiring all states to use Electronic Visit Verification for Medicaid personal care services and home health services. States must implement EVV or risk a loss of Medicaid matching dollars:

  • Personal care services must start by January 1, 2021
  • Home health services must start by January 1, 2023

View the complete list of programs and services required to use EVV beginning January 1, 2021 and programs and services currently required to use EVV.

Click here to learn more about EVV.

Which Providers must use EVV?

STAR Kids providers that provide the following services:

  • Personal care services
  • In-home respite services
  • Flexible family support services
  • Community First Choice - Personal assistance services and habilitation

EVV is optional for members who have selected the Consumer Directed Services option or the Service Responsibility Option until 12/01/2020.

How does EVV work?

When an attendant provides services to a client in the home or the community, the attendant must use one of three approved EVV time recording methods to clock in when services begin and clock out when services end. Below is an example of how the attendant would use each approved EVV time recording method.

Mobile Application

The attendant arrives at the home, using the EVV Vendor system approved mobile app clocks in before starting services. The attendant can then begin providing services. When the visit is complete, the attendant clocks out using the mobile app.

Home Landline Telephone

The attendant arrives at the home and before starting services, uses the client’s landline phone to call a toll-free number, issued by the EVV vendor, to clock in. The attendant may be prompted to enter their EVV ID or other identifying data elements, depending on the EVV vendor’s system. The attendant follows this same process when clocking out.

Alternative Device

The attendant arrives at the home and before starting services, locates the placement of an alternative device in the home and writes down the numeric code displayed on the device. The attendant can then begin providing services. When the visit is complete, the attendant writes down a second numeric code displayed on the device. The attendant then calls a toll-free number, issued by the EVV vendor, and enters the first numeric code for clocking in and enters the second numeric code for clocking out. The numeric codes displayed on the alternative device are like electronic time stamps, capturing the date and time of the visit.

How do I get started with EVV?

  1. Provider should decide if they will use an EVV Vendor or EVV Proprietary System
    • Research HHSC approved EVV Vendors
      1. DataLogic (VESTA) Software
      2. First Data Government Solutions (AuthentiCare) Software
    • For Information on EVV Proprietary System Click here
  2. Select an HHSC approved EVV Vendor or EVV Proprietary System
  3. The Provider’s signature authority and, if applicable the provider EVV system administrator must complete, sign and date the EVV Provider Onboarding Form located on the EVV vendor’s website
  4. Submit the accurate and completed form directly to the selected EVV vendor via email, fax or electronically
  5. The selected EVV vendor will contact the signature authority and the Provider EVV system administrator via email with an acknowledgement statement within one business day from receipt of the EVV Provider Onboarding Form
  6. If the form is complete, the EVV vendor will contact the Provider EVV system administrator within five business days of receipt of the completed form to initiate the EVV provider onboarding process and schedule an appointment
  7. All required EVV system trainings must be completed prior to the appointment
  8. Additional users who will be given access to the EVV vendor system will also be required to complete the EVV vendor system training prior to gaining access

EVV Training

Cook Children’s Health Plan EVV Policy Training
Additional Training Opportunities

Claims Validation

All EVV-Relevant Claims Must be Submitted to TMHP starting September 1, 2019
New EVV Claims Matching Process and EVV Portal Access
EVV Claims Submission Requirements for MCO Only Enrolled Providers Currently Required to Use EVV

CCHP will deny any EVV claims billed in Date Span.

Additional Information


TMHP Electronic Visit Verification
HHSC Electronic Visit Verification
EVV Reason Codes
EVV Service Bill Codes Table
Policy and Compliance-EVV Compliance Plan
Forms and Handbooks-Visit Maintenance Unlock Request
Cook Children’s Health Plan Visit Maintenance Process
Forms and Handbooks-EVV Rights and Responsibilities-English
Forms and Handbooks-EVV Rights and Responsibilities-Spanish
Provider Complaints and appeal Process

Who do I call for questions?

EVV Contact Matrix

Provider Support Services: 888-243-3312

STAR Kids Customer Care Department 844-843-0004

If you have any questions please call Provider Services at 1-888-243-3312 Monday through Friday from 8 a.m. to 5 p.m. or Contact us here ​​​