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Electronic Visit Verification

What's New

Announcement of Electronic Visit Verification Vendors Posted December 31 2019

Electronic Visit Verification Vendor Selection Policy Revised Posted December 31 2019

Electronic Visit Verification Vendor Transfer Policy Revised Posted December 31 2019

EVV Updates - December 2019 Posted December 4 2019

EVV Portal Enhancements Available November 22,2019 Posted November 20 2019

New EVV Training Materials Now Available Posted November 11, 2019

EVV Visit Maintenance Timeframe Extended for Visits with Dates of Service Sept 1, 2019 - Oct 31, 2019 Posted October 28, 2019

Electronic Visit Verification Billing Policy Effective September 1, 2019

Save the Date for FMSA Annual Training on October 21 2019 Posted October 9 2019

Information Related to Sept 1. EVV Changes: Known Issues and Common Troubleshooting Questions Posted September 15 2019

EVV Training Updates Posted September 12 2019

CMS has Approved HHSC’s Request to Delay the EVV Start Date Posted September 12 2019

Updated EVV Service Bill Codes Table Available Posted September 9 2019

EVV Tool Kit - Module 15 Posted September 5 2019

EDI Companion Guides for LTSS EVV-Relevant Claim Submission Guidelines

What is Electronic Visit Verification?

Electronic Visit Verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant time sheets.

The 21st Century Cures Act Section 12006, is a federal law requiring all states to use Electronic Visit Verification for Medicaid personal care services and home health services. States must implement EVV or risk a loss of Medicaid matching dollars:

  • Personal care services must start by January 1, 2020
  • Home health services must start by January 1, 2023

View the complete list of programs and services required to use EVV beginning January 1, 2020 and programs and services currently required to use EVV.

Click here to learn more about EVV.

Which Providers must use EVV?

STAR Kids providers that provide the following services:

  • Personal care services
  • In-home respite services
  • Flexible family support services
  • Community First Choice - Personal assistance services and habilitation

EVV is optional for members who have selected the Consumer Directed Services option or the Service Responsibility Option until 01/01/2020.

How does EVV work?

When an attendant provides services to a client in the home or the community, the attendant must use one of three approved EVV time recording methods to clock in when services begin and clock out when services end. Below is an example of how the attendant would use each approved EVV time recording method.

Mobile Application

The attendant arrives at the home, using the EVV Vendor system approved mobile app clocks in before starting services. The attendant can then begin providing services. When the visit is complete, the attendant clocks out using the mobile app.

Home Landline Telephone

The attendant arrives at the home and before starting services, uses the client’s landline phone to call a toll-free number, issued by the EVV vendor, to clock in. The attendant may be prompted to enter their EVV ID or other identifying data elements, depending on the EVV vendor’s system. The attendant follows this same process when clocking out.

Alternative Device

The attendant arrives at the home and before starting services, locates the placement of an alternative device in the home and writes down the numeric code displayed on the device. The attendant can then begin providing services. When the visit is complete, the attendant writes down a second numeric code displayed on the device. The attendant then calls a toll-free number, issued by the EVV vendor, and enters the first numeric code for clocking in and enters the second numeric code for clocking out. The numeric codes displayed on the alternative device are like electronic time stamps, capturing the date and time of the visit.

How do I get started with EVV?

  1. Research HHSC approved EVV Vendors
    • DataLogic (VESTA) Software
  2. Select an HHSC approved EVV Vendor
  3. The Provider’s signature authority and, if applicable the provider EVV system administrator must complete, sign and date the EVV Provider Onboarding Form located on the EVV vendor’s website
  4. Submit the accurate and completed form directly to the selected EVV vendor via email, fax or electronically
  5. The selected EVV vendor will contact the signature authority and the Provider EVV system administrator via email with an acknowledgement statement within one business day from receipt of the EVV Provider Onboarding Form
  6. If the form is complete, the EVV vendor will contact the Provider EVV system administrator within five business days of receipt of the completed form to initiate the EVV provider onboarding process and schedule an appointment
  7. All required EVV system trainings must be completed prior to the appointment
  8. Additional users who will be given access to the EVV vendor system will also be required to complete the EVV vendor system training prior to gaining access

Claims Validation

All EVV-Relevant Claims Must be Submitted to TMHP starting September 1, 2019
New EVV Claims Matching Process and EVV Portal Access
EVV Claims Submission Requirements for MCO Only Enrolled Providers Currently Required to Use EVV

CCHP will deny any EVV claims billed in Date Span.

Additional Information


TMHP Electronic Visit Verification
HHSC Electronic Visit Verification
EVV Reason Codes
EVV Service Bill Codes Table
Policy and Compliance-EVV Compliance Plan
Forms and Handbooks-Visit Maintenance Unlock Request
Forms and Handbooks-EVV Rights and Responsibilities-English
Forms and Handbooks-EVV Rights and Responsibilities-Spanish

Who do I call for questions?

EVV Contact Matrix

CCHP Provider Support Services: 888-243-3312

If you have any questions please call Provider Services at 1-888-243-3312 Monday through Friday from 8 a.m. to 5 p.m. or Contact us here