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Quality Improvement

Appointment Accessibility and Monitoring Access

CCHP must ensure that the following standards for appointment accessibility are met. The standards are measured from the date of presentation or request, whichever occurs first. The following links will further explain the requirements that were set forth by the state.


The Healthcare Effectiveness Data and Information Set (HEDIS) is one of health care’s most widely used performance improvement tools.

Review our HEDIS guide for information on Data Collection, Hybrid Measures, Measure Details and Billing Codes.

Clinical Practice Guidelines

Helpful Resources

If you have any questions please call Provider Services at 1-888-243-3312 Monday through Friday from 8 a.m. to 5 p.m. or Contact us here