Learn more about the health insurance plans
that are available. We provide health care for STAR (Medicaid) and
CHIP members in a 6-county service area in North Texas. Our plans
can take care of your whole family. On this page you can find out
where to go to fill out an application and see if you qualify for
STAR/STAR KIDS and CHIP. You can also find answers to frequently
Already a member?
Click here to see your benefits, find doctors and health care
providers and learn even more about CHIP and STAR/STAR KIDS health
STAR Kids Members:
Thank you for being our partner. Cook Children's Health Plan is proud to have you on our Provider Network. On this page you will find important documents, forms, and monthly
newsletters. Here you can also learn more about becoming a
participating provider for Cook Children's Health Plan.
Cook Children's Health Plan's new and improved MyCookChildren's Member portal and Provider portal are now LIVE!
As of September 1, 2020, our Members and Providers have access to new portals! We made this change to continue to improve both our Member and Provider experiences and to integrate with Cook Children’s Health Care System's Epic software.
Information for Members Information for Providers
What our members have to say:
Cook Children’s Health Plan will follow the State of Texas State Holiday Schedule. For additional information, please contact Member Services at 1-800-964-2247.
Cook Children's Health Plan
We are a local, non-profit company that cares about our community. Our health plan provides health care for CHIP, STAR, and STAR Kids (Medicaid) members in the Tarrant service area. The counties include: Tarrant, Johnson, Denton, Parker, Hood, and Wise.
Cook Children's Health Plan offers quality health care plans that you can afford for the whole family. The CHIP, STAR, and STAR Kids programs allow you to choose from many doctors, clinics, hospitals, and specialty services.
We have staff that speaks English and Spanish. We can also help you if you
need assistance in understanding or reading any of our handbooks or directories.
Please let us know if you require any of our materials in larger print, Braille,
Our website contains several different resources for our members. One
specifically is to help provide financial literacy information through the Texas Office of Consumer Credit Commissioner's website (External Web site).
We are part of the Inspector General Integrity Initiative and have pledged to
partner with the Inspector General to fight fraud, waste and abuse in Texas'
Medicaid program. Learn more at the Inspector General website (External Web site).
File a complaint
If you get benefits through Medicaid's STAR or STAR Kids program,
call your medical or dental plan first. If you don't get the help you need
there, you should do one of the following:
- Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).
- Mail: Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247
- Fax: 1-888-780-8099 (Toll-Free)